Shipping & Returns

Everything you need to know about how we ship, what to do if something goes wrong, and how to send an item back.

How We Ship

Listed shipping charges are for shipments to the U.S. and Canada. Shipments to all other countries incur additional shipping charges; call for a quote.

Delivery access

Customers in rural areas, or on narrow or restricted streets that cannot accommodate an LTL delivery truck, are responsible for arranging an accessible meeting location or pickup with the carrier's LTL terminal. Denied or inaccessible deliveries will incur an additional return fee that varies by unit. If your address may be hard to reach, we recommend shipping your unit to an accessible business or workplace address.

Free Shipping

Free ground shipping on most orders over $500.00 within the contiguous U.S. only.

• Certain bulk items and large unit purchases, such as go-kart or minibike kits, may not be eligible.
• Free shipping orders can take 5 to 10 additional days to arrive.
• We ship free orders via the carrier and method of our choice. We cannot guarantee a specific carrier or method.
• Exclusions apply. International orders do not receive free shipping.

International Orders

• Import duties and taxes for your country are calculated in the Zonos Checkout. You will see them up front and pay them at checkout. Zonos reads your IP address to apply the right country's rates.
• Free shipping offers do not apply to international shipments.
• We only use UPS for international orders.
• Because of the increased risk of fraud, we may ask for more information. Please include a valid email address and telephone number with your order.
• Because international shipping is costly, we recommend calling or emailing us with questions about a product and its sizing before you order.
• International orders are not eligible for returns or exchanges.

Cancellations, Refusals & Order Changes

Cancelling an order

Cancel by phone at 866-846-5278 or by email at sales@gopowersports.com. We will do our best to cancel, but cannot guarantee it.

• You can cancel before shipment or before assembly work begins.
• For orders requiring assembly, cancelling after assembly has started incurs an assembly fee ($400 for car carrier orders).
• Once an order has shipped, cancellation is subject to return charges and restocking fees.
• If an order is cancelled after shipment, or a shipment is refused without prior notice, you are responsible for all shipping costs, assembly fees, and any storage fees charged by the carrier.
• Refunds typically take 2 to 3 business days to process, and you will receive a confirmation email.
• Messages left after business hours, and emails sent overnight, on weekends, or to other email addresses, may not be read in time to prevent assembly or shipping costs. Once we confirm your cancellation is in progress, no further action is needed.

Refused packages

If we send the correct items to the address on the order and you refuse the package, all shipping charges to and from you are deducted from your refund. This includes shipping charges on items advertised as free shipping.

If you need to refuse a package for a special reason, contact us first for approval.

Wrong ship-to address

Please double-check your shipping information in your order confirmation email, and contact us as soon as possible if anything is wrong. Carriers charge extra to redirect or reship packages with incorrect addresses. If a street address, apartment number, PO box, or ZIP code is missing or wrong, we must pass those charges on to you. They typically range from $5 to $35 depending on the region and the reason.

Adding items to a previous order

We cannot guarantee that items added later will ship with your original order, though we will try. Additional shipping charges will apply.

Back orders

Popular items can sell out. When that happens, we will tell you the expected earliest delivery date. If you want to cancel a back order at any time, you will receive a full refund.

Returns & Refunds

How to return an item

1. Pack the item in its original packaging, unused and in new condition.
2. Include the original receipt or a copy with the return.
3. Ship it prepaid to the return address below.

You are responsible for shipping charges both ways. On orders that shipped free, that means the actual shipping charges we paid.

Lost, Stolen, or Damaged Shipments

Damaged in shipping

• Accept the shipment, then promptly send pictures or video to sales@gopowersports.com.
• Refusal of shipment is not allowed for items shipped by car carrier. If damage occurs, take a video and contact us immediately.
• Claims for damage after assembly, or for hidden damage discovered more than one week after delivery, will be denied.

Package protection with Route

We partner with Route, a package protection and tracking service. Route offers low-cost protection if your package is lost, stolen, or damaged in transit. The Route app (Android and Apple) lets you track all your online orders in one place.

If you had an issue with your order, file a claim with Route.

If you opt out of Route and a shipment is lost or cannot be located by the freight company, you agree to let both the freight company and GoPowerSports complete dock checks and loss prevention procedures before the order can be cancelled. This can take up to five days. If the freight company confirms the shipment is lost in transit, we will issue a full refund, which may take 10 to 14 days to process.

Other Policies

Slow or delayed shipments

Delivery times are estimates, not guarantees. We do not issue refunds or accept returns on items that take longer than the estimated processing and shipping time. Weather, freight system disruptions, and holiday traffic can cause delays beyond our control, and these are not valid reasons for cancellation or a refund. By ordering, you acknowledge that no refunds will be issued for slow shipping.

Replacement parts and technical help

When you buy online or by phone, you accept responsibility for setting up and assembling your unit. Our technicians and factory support specialists are available for minor technical and mechanical issues. Parts needed for repairs are sent to you at no additional charge. GoPowerSports does not cover labor costs for part replacement or unit assembly, or the cost of hiring a mechanic for adjustments or repairs.

Cosmetic or specification changes

Product images are for illustration only, and actual products may vary. We provide no refunds, full or partial, for appearance or specification changes made by the factory. We work to keep the site current, but colors, graphics packages, rim styles, lights, mirrors, and tire treads may change from time to time.

By placing an order, you agree to the terms above. Thank you for choosing GoPowerSports.

Where to Send Returns

Questions before you ship? Call 866-846-5278 or email sales@gopowersports.com.