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Frequently Asked Questions

Frequently Asked Questions

Our most commonly asked questions, all in one place.

ORDERS

Who's fulfilling My Orders?

We at GoPowerSports.com are committed to delivering top-of-the-line products and unmatched customer service. Our team at GoPowerSports takes care of most online orders, ensuring timely delivery of your purchase. However, certain items such as TrailMaster Units are dropshipped by the manufacturer. But there's no need to worry, your order is in capable hands with the team at GoPowerSports.

Where Does My Product Ship From?

Most of our orders ship from the heart of Fort Worth, Texas.

Who Do You Ship With?

 

Currently, we primarily use USPS and UPS for our shipping needs. However, for TrailMaster dropships, we rely on larger trucking companies that are assigned based on the specific area of delivery.

ship internationally?

Shipping methods may vary based on the item being shipped. For example, smaller items can be shipped internationally through UPS, while TrailMaster Units are only available for shipping within the United States. If you don't see your country as a shipping option for a particular item, please don't hesitate to contact us via email at sales@gopowersports.com.

What payment options are accepted?

American Express, Apply Pay, Discover, Mastercard, Visa and Paypal are our major forms of payment.

Financing Available?

We offer financing options for our customers who wish to make payments over time. PayTomorrow is one such option available for financing, while PayPal also runs PayPal Later programs. These options allow you to purchase the item you want now and pay for it in installments over time. If you're interested in financing, please check out the options available on our website when checking out.

Do you have a physical store?

If you're interested in checking out the latest GPS products, swing by the GPS Shop located at 1375 South Main St, Keller, TX. You can get a hands-on experience with the newest products and see what suits your needs. The shop is open from Monday to Friday from 9am to 5pm, and on Saturdays from 9am to 1pm. Don't hesitate to drop by and explore the latest GPS technology.

Do you serve the community?

We are proud to say that a portion of your order goes towards supporting our community in the DFW area and beyond. At GoPowerSports.com, we have partnered with Teen Life and North Side High School Legacy Fund to help the youth in our communities get a head start on life. Your purchase not only gives you access to our top-of-the-line products and exceptional customer service but also contributes to a noble cause. Thank you for supporting us in making a positive impact in our community.

 

ORDER ISSUES

I'm missing a product from my order, what do I do?

We understand that sometimes things may not go as planned with your order. If you have any concerns, please don't hesitate to reach out to us via email or phone with your order number. Rest assured that we will take the necessary steps to resolve the issue as quickly as possible. We take our responsibility seriously, and that's why we have cameras installed over every packing station to ensure that we are accountable for every item leaving our facility.

Contact Sales@gopowersports.com with your order number and let us know what is missing so that we may assess the situation thoroughly.

 

What do I do if I receive a faulty item in my order?

We're here to help you get your product as soon as possible! You can reach out to us via email and provide your order number so we can assist you. We may ask you to send us a video or photo to help us assess the situation better. In case the product has a fault, we may ask you to send the faulty part back for an exchange, depending on the item. Please keep in mind that items must be returned within 45 days and that used items are not covered. Don't worry, we'll be with you every step of the way.

Will you refund the shipping charges on my Order?

 

If you are sending an item back for a refund within 45 days, you will need to pay for shipping back to GPS. Shipping Cost on replacement orders will be handled by GPS.

What address Do I ship Part Returns to?

GoPowerSports Returns: 1016 Katy Rd, Ft Worth, TX 76244

Are there Restocking Fees On Returns?

New, unused eligible items shipped back within 45 days of purchase are subject to a 15% restocking fee. No returns will be accepted after 45 days.

RETURNS AND EXCHANGES

What is your return policy?

New, unused eligible items shipped back within 45 days of purchase are subject to a 15% restocking fee. No returns will be accepted after 45 days.

How do I make a gift exchange?

We do not do exchanges. A new order would need to be placed for new items.

When can I expect my refund?

Refunds will be issued as soon as the product has been inspected by our Warehouse Team.

PRODUCT & STOCK

How can I purchase a gift Certificate?

Gift Certificates are a great gift for any gearhead out there. You will need to know the recipients email address in order to gift them a GoPowerSports Gift Certificate. The Gift Certificate may be redeemed online or in-store when checking out while logged in under the supplied email address. Purchase yours online here.

Why have I received an email saying the item I've ordered is out of stock?

There are times when products temporarily go out of stock. On that product page, you are able put in your email address to be notified when that item comes back in stock. If you are looking for an ETA on a specific product, feel free to email us for better clarification if available.

How Do I keep up to date on new product

Subscribe to our Race Team Newsletter to be the first to know about New Products, Upcoming Events, and Coupon Code Drops. This weekly email is a great way to stay connected.

What if I want more Minibike & Gokart content?

Follow us on YouTube, Facebook, and Instagram for even more minibike, gokart, and motorsport content.

STILL HAVE ANY QUESTIONS?

  • Contact Us
  • Sales@GoPowerSports.com
  • Toll-Free (866) 846-5278